Protection Plans

Depend on us to safeguard your investment.

Nihon Kohden’s protection programs offer complete service and support for your peace of mind.

The protection plans and service offerings detailed below apply to Nihon Kohden's
Patient Monitoring systems. For service offerings related to Neurology products, please contact NeurologyTechSupport@nihonkohden.com

Performance Care

Better Service, Better Care

When patient care is on the line, the last thing healthcare professionals should worry about is the condition of the monitoring system. That’s why Nihon Kohden has developed its Performance CareSM service program – to give you peace of mind when it matters most.

Standard Protection

Standard Performance Care protection, which is included in the purchase of every Nihon Kohden Patient Monitoring System, includes:

  • 24/7 technical, clinical and IT support
  • Remote access, diagnosis and repair of gateway applications
  • Depot evaluation, repair parts and labor
  • Monday-Friday overnight delivery for
    loaner units
    Saturday delivery option depends on the shipping carrier
  • Tuition-free training for staff
    While under warranty
    Travel and expenses - not included
  • Free software upgrades and updates
    for life of product
    Average product life expectancy - 7 years
    Doesn’t include 3rd party wireless equipment
    Additional labor fees for software
    upgrades/updates apply

Added Protection

Each option is purchased separately:

  • Extended warranty
    Option to buy Damage Protection
  • On-site services

 

Additional available services, which
are available upon request, include:

  • Software updating service
  • Equipment refresh bundle
  • Refresh gateway servers
  • Network enterprise upgrades

Network Care

Complete Care for Your Network Systems

NK Network Care oers a Network Management System (NMS), a Security Information & Event Management (SIEM), and a Network Threat Appliance (NTA) from the leading companies in an all-in-one solution.

All three platforms have been tested and vetted to ensure they work harmoniously with Nihon Kohden hardware and software.

Should any issues arise, Nihon Kohden's dedicated support team is prepared to resolve them.